Privacy Policy

This Privacy Policy ("Policy") describes how JomKiss5 ("we", "us", "our", or "the Platform"), operating under the domainjomkiss5.cam, collects, processes, stores, and protects the personal data of individuals who access or use our online casino and sports betting services. This Policy applies to all registered players and visitors to the Platform, regardless of the device or location from which access is made.

JomKiss5 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or using the Platform in any capacity, you ("User" or "Player") confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern the broader relationship between you and JomKiss5. If you do not agree to this Policy, you should cease using the Platform immediately.

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, deletion, or destruction.
• "Data Controller" refers to JomKiss5, being the entity that determines the purposes and means of processing Personal Data collected via the Platform.
• "Data Processor" refers to any third party that processes Personal Data on behalf of JomKiss5 under a data processing agreement, including payment service providers and KYC verification partners.
• "KYC Data" means identity verification documents and information provided by Players as part of the Know Your Customer process, including government-issued identification and proof of address.
• "Cookies" refers to small text files placed on a Player's device by the Platform to facilitate session management, analytics, and personalisation.
• "Transaction Data" refers to records of financial activity on the Platform, including deposit and withdrawal history, wagering records, and bonus activity, denominated in Malaysian Ringgit (MYR).

JomKiss5 collects Personal Data through several channels, including account registration, identity verification, platform usage, and customer support interactions. The categories of data collected are set out in the table below:

JomKiss5 processes Personal Data for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing login credentials, updating profile details, and managing account settings.
• Payment Processing: To facilitate deposits and withdrawals via supported Malaysian payment channels — including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, and cryptocurrency networks — and to maintain accurate Transaction Data records in MYR.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable anti-money laundering (AML) obligations and responsible gambling age requirements. JomKiss5 enforces a strict 21+ age restriction across all gaming activities.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct, and to protect the security and integrity of the Platform and all player accounts.
• Regulatory Compliance: To fulfil obligations arising from applicable laws and regulations, including AML reporting requirements and responsible gambling controls.
• Customer Support: To respond to queries, resolve complaints, and provide technical assistance via live chat and email communication channels.
• Platform Improvement: To analyse Usage Data to identify technical issues, improve user experience, and inform product development decisions.
• Marketing Communications: Where you have provided explicit consent, to send promotional communications about bonuses, new games, and platform updates. You may withdraw consent to marketing communications at any time.
• Responsible Gambling: To monitor gameplay patterns and identify indicators of potential problem gambling behaviour, in order to provide appropriate support and apply self-exclusion or limit requests promptly.

JomKiss5 processes Personal Data on the basis of one or more of the following legal grounds:

• Contractual Necessity: Processing that is necessary to fulfil the contract between you and JomKiss5, including account registration, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable legal requirements, including AML regulations, age verification mandates, and responsible gambling obligations.
• Legitimate Interests: Processing carried out on the basis of JomKiss5's legitimate interests in maintaining platform security, preventing fraud, and improving the quality of services offered to players, provided that such interests are not overidden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily applicable to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

JomKiss5 does not sell, rent, or trade Personal Data to third parties for their own commercial purposes. Personal Data may be disclosed to third parties only in the following circumstances:

• Payment Service Providers: Financial data is shared with our authorised payment partners — including e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow and FPX gateway operators, and cryptocurrency network processors — solely to process your transactions.
• KYC Verification Partners: Identity documentation may be processed by third-party KYC verification service providers engaged by JomKiss5 under strict data processing agreements.
• Game Content Providers: Limited usage data (such as session identifiers and wager amounts) may be transmitted to third-party game providers to operate and audit game sessions. Such data is processed under contractual data protection obligations.
• Regulatory and Law Enforcement Authorities: JomKiss5 will disclose Personal Data to competent regulatory bodies or law enforcement agencies where required to do so by law, court order, or regulatory direction.
• Anti-Fraud and AML Screening Services: Personal Data may be shared with third-party fraud detection and AML screening services as part of our security and compliance obligations.
• Corporate Transactions: In the event of a merger, acquisition, or corporate restructuring, Personal Data may be transferred to successor entities, subject to equivalent data protection obligations.

JomKiss5 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functionality including session authentication, security token management, and maintenance of your login state. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game display preferences, and responsible gambling limit configurations set within your account.
• Analytics Cookies: Used to collect aggregated data about how players interact with the Platform, including pages visited, session duration, and navigation paths. This data is used to improve user experience and platform performance. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used to support fraud detection, bot prevention, and session integrity monitoring.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the Platform. JomKiss5 does not use third-party advertising or behavioural targeting cookies.

JomKiss5 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:

• Account and Registration Data: Retained for the duration of the active account relationship and for a minimum period of five (5) years following account closure, in compliance with applicable AML record-keeping requirements.
• KYC Identity Data: Retained for a minimum of five (5) years following account closure or the last transaction, in accordance with applicable AML and identity verification regulations.
• Transaction Data: Financial transaction records are retained for a minimum of five (5) years following the date of each transaction.
• Customer Support Communications: Retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required to resolve an ongoing dispute or complaint.
• Technical and Usage Data: Retained for up to twenty-four (24) months from the date of collection for analytics and security purposes, after which data is aggregated or deleted.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

JomKiss5 implements comprehensive technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the JomKiss5 Platform is encrypted using industry-standard TLS protocols, protecting your Personal Data and financial information in transit.
• Data Encryption at Rest: Sensitive Personal Data including KYC documents and financial account references are stored in encrypted form within our secure data infrastructure.
• Access Controls: Access to Personal Data within JomKiss5's operational systems is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: Player accounts are protected by optional two-factor authentication. JomKiss5 strongly recommends that all players enable2FA to protect account access.
• Continuous Monitoring: Our security systems operate on a 24/7 basis, with automated detection and manual review processes in place to identify and respond to suspected security incidents promptly.
• Segregated Data Storage: Player funds and player data are stored separately from JomKiss5's operational systems, providing an additional layer of protection.

Subject to applicable law, you hold the following rights in relation to your Personal Data held by JomKiss5. To exercise any of these rights, please contact our data support team via live chat or email (see Section 14).

JomKiss5 strictly prohibits access to and use of the Platform by individuals under the age of 21. The Platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under 21 years of age.

Age verification is a mandatory component of the account registration and KYC process. Where JomKiss5 discovers or has reasonable grounds to suspect that an account holder is under the age of 21, the account will be suspended immediately, all gaming activity will be reversed where feasible, and any associated deposits or winings will be handled in accordance with our responsible gambling and underage access policy.

Any Personal Data inadvertently collected from individuals subsequently found to be under 21 years of age will be deleted from our systems promptly upon identification of the breach. If you believe that a minor has created an account on JomKiss5, please contact our support team immediately.

The JomKiss5 Platform integrates with third-party services to deliver payment processing, game content, identity verification, and analytics functionality. These integrations are necessary to operate the Platform and provide the services you have requested.

Third-party payment providers — including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, and cryptocurrency networks — process financial data in accordance with their own privacy policies and applicable financial regulations. JomKiss5 is not responsible for the privacy practices of these third-party providers beyond the data processing agreements in place between JomKiss5 and those providers.

The JomKiss5 Platform does not contain links to external websites or third-party content that would expose your Personal Data to parties outside of the Platform's operational scope. All game content is delivered via secured API integrations with licensed game providers operating under contractual data protection obligations.

JomKiss5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. Material changes to this Policy will be communicated to registered players via email notification or a prominent on-Platform notice prior to taking effect.

The "Last updated" date displayed at the top of this document reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed of how JomKiss5 protects your Personal Data.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact JomKiss5 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, including Malaysian public holidays. Live chat is the fastest route for urgent data queries and account-specific requests.
• Email: [email protected] — please include "Privacy Request" or "Data Request" in the subject line for routing purposes. This is a plain text address; please copy it manually into your email client.

JomKiss5 aims to acknowledge all privacy-related correspondence within 48 hours and to resolve data rights requests within the30-day statutory period. For formal complaints that cannot be resolved through our internal process, you may be entitled to escalate the matter to the relevant data protection authority in your jurisdiction.